Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days from your order date to request a return.

Eligibility
To be eligible for a return, items must be unopened, unused, and in their original packaging and resale condition. We're unable to accept returns on opened or used items, except where the item arrived damaged or defective. We may ask for a photo to confirm condition before approving a return or issuing a return label.

Digital products
Digital products (including meal plans, downloads, and subscription content) may be returned for a refund within 14 days of purchase.

How to start a return
To start a return, contact us at hannah@myfamilydinner.com. Please include your order number and, if you're comfortable, the reason for your return. If your return is approved, we'll provide instructions on where to send your items.

Return shipping
We cover return shipping. Once your return is approved, we'll send you a prepaid return label — you won't pay anything to send it back.

Refunds
We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hannah@myfamilydinner.com.

European Union 14-day cooling-off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it — unused, with any tags, and in original packaging — along with the receipt or proof of purchase.

You can always contact us for any return question at hannah@myfamilydinner.com.